Research into practice

Recall Insights

Start with a management question. Explore the evidence. Learn from distinctive recall cases where they illuminate the issue. Research-informed perspectives for companies, law firms and insurers.

Recall Insights

Can customers tell whether they own the recalled product?

Case lens: Sierra Nevada / Graziers raw-milk cheese — FDA advisory, September 2026

Recall awareness is not enough when people cannot identify what is in their fridge. The Graziers cheese recall shows why communication must account for repackaged products, missing labels and uncertainty.

· Prof. Dr. Sascha Raithel

Read the analysis →

Recall Insights

Can product design make a recall easier to complete?

Case lens: Esjay toddler busy boards — recall, 17 September 2026

Replacing one removable page rather than an entire toy changes the recall journey. Esjay’s busy-board remedy illustrates the promise—and the practical demands—of designing products that can be corrected component by component.

· Prof. Dr. Sascha Raithel

Read the analysis →

Recall Insights

How can a two-stage recall protect customer trust?

Case lens: Volkswagen’s steering recall — reporting from 26 September 2026

A possible interim repair adds another burden for customers. It could also give Volkswagen and its dealers two opportunities to demonstrate care, competence and commitment. The opportunity lies in the experience—not in the extra visit itself.

· Prof. Dr. Sascha Raithel

Read the analysis →

Recall Insights

How do you motivate recall participation for low-value products?

Case lens: Ricky Joy / Sour Crush candy bottles — recall, 10 September 2026

A small purchase price does not mean a small safety risk. Ricky Joy’s candy-bottle recall raises a practical question: how do you make protective action worthwhile and manageable when a refund alone may not motivate it?

· Prof. Dr. Sascha Raithel

Read the analysis →

How to read Recall Insights

Each article starts with a specific management question, distinguishes reported facts from interpretation, and explains what research can—and cannot—tell us. A named public case is optional. Confidential client matters are not presented as public case studies.

For foundational concepts, visit the Knowledge Center.

A focused consulting format

Reviewing your own recall approach?

Recall Second Opinion offers a focused discussion of a concrete communication, remedy-design or consumer-participation question—for your organisation or a client matter.

Scope, timing, confidentiality arrangements and fees are agreed in advance.

Explore Recall Second Opinion →
Your proposed approach

An independent perspective

  • Assumptions tested
  • Alternatives examined
  • Priorities clarified